FAQ
What earbuds does SAWA use?
We use our own white label SAWA earbuds, featuring full volume control with start/stop functions for music and answering and ending calls.
Who is beading the earbuds?
We work with local organizations in and around Nairobi, Kenya to identify women artisans in need of employment. Each artisan is paid a fair living wage.
What materials are used?
Our artisans roll each bead with love from upcycled magazines. The beads are given a coat of eco-friendly sealant to make them sweat and splash proof. The sealant is safe for sensitive skin.
What are the benefits to SAWA products?
Each piece is completely unique, you’ll be able to recognize yours among friends and they’re tangle-free! You can add your own personality to otherwise boring technology.
Why do my headphones differ from what is pictured?
All SAWA products are handmade and one-of-a-kind, designed by our artisans according to the ever-changing selection of upcycled paper available to them. Each strand is 100% unique— just like you. Color and patterns will vary.
How can I buy SAWA products?
We currently accept Visa, MasterCard, PayPal, Amazon Pay. The total amount will include the product and shipping costs.
When will my order ship?
All orders will be processed approximately 1 to 2 days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 2 business days from the next business day, Monday through Friday.
What if I need to return my headphones?
Products that you believe have a manufacturer’s defect may be returned within 10 business days if purchased exclusively from sawalife.org or an authorized retailer.
You must contact us before returning the product and are responsible for shipping charges. In order for us to process the return, we must receive your item(s) within 10 business days of your order date; please account for the time it takes for the carrier to ship. Your refund will be processed when the shipment is received. We are not responsible for water-damaged products or products lost during return shipping.
Please contact us via email at hello@sawalife.org.
Warranty?
Our warranty extends to 3 months from the purchase date to cover all manufacturing and/or design defects.
Please contact us via email at hello@sawalife.org.
Do you offer exchanges?
Due to our products being in high demand and their unique handmade nature, we do not offer exchanges.